Researchers

Marwa Al Kabbani and Serene Dalati

Published in

Journal of Management Changes in the Digital Era, volume 2, No. 1, pp. 48 - 66, January 2025.

Abstract

This research presents a theoretical review of conflict management styles based on the Thomas-Kilmann Conflict Management Model and their impact on organizational performance. It examines how each of the five styles—competing, accommodating, avoiding, collaborating, and compromising—affects key performance indicators such as productivity, employee morale, and interpersonal relationships within organizations. By reviewing existing literature, this paper highlights the importance of adapting conflict management strategies to fit different organizations' specific cultural and situational needs. Notably, the discussion focuses on the collaborating and accommodating styles, highlighting how the collaborating style supports effective communication and shared problem-solving while the accommodating style builds relationships through compromise and support. The review indicates that prioritizing these two styles can improve conflict resolution and foster a supportive organizational environment. Additionally, it highlights the need for specific training programs to equip employees with essential skills for managing conflicts effectively, which can eventually enhance overall organizational performance.

Key words: conflict, conflict management, conflict management styles, Thomas-Kilmann instrument, organizational performance, key performance indicators.

Link to full paper

https://www.aasmr.org/jmcde/Vol.2/Vol.2.No.1.04.pdf